Privacy Policy

VELOX Logistics ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit veloxlogistics.io or use our services. We comply with the EU General Data Protection Regulation (GDPR), Canada's PIPEDA and Quebec's Law 25.

1. Data Controller

VELOX Logistics, 6135-6137 boul Couture, Saint-Léonard, QC, Canada. Email: info@veloxlogistics.io. Phone: 514-718-0282.

2. What We Collect

• Contact information: name, company, email, phone.
• Logistics details: destination, cargo description, volume, photos you upload.
• Technical data: IP address, browser type, pages viewed (via essential cookies and optional analytics).
• Correspondence: messages you send us via forms, email or WhatsApp.

3. Why We Process Your Data (Legal Bases)

• Contract: to respond to quote requests and deliver our shipping services.
• Legitimate interest: to operate, secure and improve our website.
• Consent: for non-essential cookies and marketing communications. You can withdraw consent at any time.
• Legal obligation: customs, tax, anti-money-laundering and accounting requirements.

4. How Long We Keep It

Lead and quote data is retained for up to 24 months after our last interaction. Customer transaction records are retained for the legally required period (typically 6 years for tax/customs). You can request earlier deletion (see Section 7).

5. Who We Share It With

We only share what is necessary to provide our services, with:

• Shipping carriers, customs brokers and port operators handling your cargo.
• Infrastructure providers that host our website and database under data-processing agreements.
• Authorities when required by law.

We do not sell your personal data.

6. International Transfers

Our infrastructure providers may process data outside of your country (including the EU, Canada and the USA). When transferring personal data outside the EU/EEA, we rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission.

7. Your Rights

Under GDPR, PIPEDA and Law 25, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten") subject to legal retention rules.
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Lodge a complaint with your local data-protection authority.

To exercise any right, email info@veloxlogistics.io. We respond within 30 days.

8. Security

We use encryption in transit (HTTPS), access controls, role-based permissions and audited cloud infrastructure to protect your data. No system is 100% secure; we will notify affected users and authorities of any qualifying data breach without undue delay.

9. Cookies

See our Cookie Policy for details on the cookies we use and how to control them.

10. Changes

We may update this policy from time to time. The "last updated" date above shows the current version. Material changes will be highlighted on this page.